Senior Associate, NetSuite Client Success (Remote)

Baker Tilly US; Milwaukee (WI); Hybrid; USD 83,820 - 127,120; Full time

Benefits offered by this job

Remote/hybrid work

Job summary

Baker Tilly US, a leading advisory firm, is seeking a Senior Associate of Client Success within the NetSuite Practice to drive client outcomes and growth. You will cultivate relationships and coordinate across sales, service, product, PMO, and consulting teams to deliver value.

The role supports the Professional Sales Organization and Digital Advisory Services nationwide, with flexible work arrangements and opportunities to influence renewals and expansions.

Qualifications

• Bachelor's degree in a relevant field and at least 3 years of related professional experience.
• Experience in technology or management consulting, customer success, IT engagement management, IT program management, or IT sales leadership.
• Experience managing client and stakeholder relationships at the executive level.
• Proven ability to guide clients through technology-related scoping, sales, and service delivery cycles.
• Experience with NetSuite, ERP platforms, Salesforce CRM, software renewals, and related business applications.

Responsibilities

• Develop and maintain trusted client relationships through scheduled engagement aligned with client tiering and priorities.
• Assess client needs, communicate Baker Tilly's value proposition, connect clients with appropriate internal contacts and solution teams.
• Serve as a client liaison for escalated matters, coordinating with sales, service, product, PMO, consulting, and development teams.
• Build credibility with executive stakeholders, including CFOs, controllers, COOs, and IT leaders involved in ERP decisions.
• Promote high levels of client retention, reference ability, and client advocacy, including development of client success stories.

Skills

Executive stakeholder management

Client relationship management

NetSuite knowledge

Salesforce CRM

Remote/hybrid collaboration

Education

Bachelor's degree in a relevant field

Tools

NetSuite

Salesforce CRM

ERP platforms

Job description

Baker Tilly US, a leading advisory firm, is seeking a Senior Associate of Client Success within the NetSuite Practice to drive client outcomes and growth. You will cultivate relationships and coordinate across sales, service, product, PMO, and consulting teams to deliver value.

The role supports the Professional Sales Organization and Digital Advisory Services nationwide, with flexible work arrangements and opportunities to influence renewals and expansions.