Senior Client Success Partner — NetSuite Solutions

Baker Tilly US

Tampa (FL)

Hybrid

USD 84,000 - 127,000

Full time

14 days+

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Job summary

Baker Tilly US in the United States seeks a Senior Associate of Client Success to join the NetSuite Practice within the Professional Sales Organization. You will cultivate client relationships, support revenue growth, and coordinate cross-functional engagement with sales, service, product, PMO, consulting, and development teams.

This role emphasizes executive stakeholder interactions, renewal/upsell opportunities, and data-driven account management.

Qualifications

Bachelor's degree in a relevant field and at least 3 years of related professional experience.
Experience in technology or management consulting, customer success, IT engagement management, IT program management, or IT sales leadership.
Experience managing client and stakeholder relationships at the executive level.
Proven ability to guide clients through technology-related scoping, sales, and service delivery cycles.

Responsibilities

Develop and maintain trusted client relationships through intentional, scheduled engagement aligned with client tiering and business priorities.
Assess client needs, communicate Baker Tilly's value proposition, solicit feedback, and connect clients with appropriate internal contacts and solution teams.
Serve as a client liaison for escalated matters, coordinating with sales, service, product, PMO, consulting, and development teams to support a high-quality client experience.
Build credibility with executive stakeholders, including CFOs, controllers, COOs, and IT leaders involved in ERP decisions.
Promote high levels of client retention, reference ability, and client advocacy, including the development of client success stories where appropriate.