Senior MSP Systems Engineer - Escalation & Solutions

Visual Edge IT, Inc.; Indianapolis (IN); Sur place; USD 70 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive pay

PTO and paid holidays

Health insurance plans

Life insurance $50k at no cost

401k with employer match

Résumé du poste

Visual Edge IT, Inc. is seeking a skilled Systems Engineer to join our Managed Services team. You will act as a critical escalation resource, delivering advanced troubleshooting, onsite support, and proactive infrastructure management for diverse customer environments.

The ideal candidate has 2+ years in MSP/IT support, strong Windows/Microsoft 365 and networking expertise, and solid documentation and communication skills. Travel to client sites may be required.

Qualifications

• Minimum 2+ years in a MSP/IT support environment.
• Strong troubleshooting in Windows, 365, networking, servers, and cloud tech.
• Experience with AD/Azure, DNS/DHCP, VPNs, and firewalls.

Responsabilités

• Serve as senior escalation point for Service Desk via multiple channels.
• Provide remote and onsite troubleshooting for desktops, servers, and network equipment.
• Diagnose issues in Microsoft environments, connectivity, security appliances, and printers.
• Manage tickets and SLA metrics; document actions and resolutions.
• Support onboarding, implementation, and infrastructure upgrades for managed services.

Connaissances

MS Windows

Microsoft 365

Networking

Servers

Cloud technologies

Active Directory / Azure

Cybersecurity basics

Technical documentation

Customer service

Formation

Associate or Bachelor in IT

Outils

Ticketing systems

Remote support tools

Description du poste

Visual Edge IT, Inc. is seeking a skilled Systems Engineer to join our Managed Services team. You will act as a critical escalation resource, delivering advanced troubleshooting, onsite support, and proactive infrastructure management for diverse customer environments.

The ideal candidate has 2+ years in MSP/IT support, strong Windows/Microsoft 365 and networking expertise, and solid documentation and communication skills. Travel to client sites may be required.