Senior Escalations Engineer - MSP (Cloud & Hybrid)

Solvere One/HouseCall; Virginia; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K

PPO healthcare

dental

vision

paid vacation

Job summary

Solvere One/HouseCall is seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk in Virginia. The role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills to resolve complex technical problems.

The candidate will act as Tier 3 escalation, support cloud and on-prem environments, mentor junior engineers, and contribute to documentation and SOP

Qualifications

• 5+ years in IT, with 3+ years in an MSP environment.
• Expertise in Microsoft 365, Azure AD, and Entra ID.
• Strong experience with Windows and Apple/macOS environments.
• Strong experience with PowerShell.
• Networking knowledge (TCP/IP, VLANs, firewalls – Fortinet, Meraki, Sophos).
• Experience with backup & disaster recovery solutions.
• Experience supporting hybrid and fully cloud-based organizations.
• Familiarity with RMM and PSA tools (ConnectWise preferred).

Responsibilities

• Act as the Tier 3 escalation point for the service desk.
• Support cloud, hybrid, and on-prem infrastructure environments.
• Lead troubleshooting across servers, networks, virtualization, and security.
• Update documentation and standard operating procedures, as needed.
• Mentor Tier 1 and Tier 2 engineers.

Skills

MSP experience

Microsoft 365

Azure AD

Entra ID

Windows

macOS

PowerShell

Networking

Backup & DR

Hybrid/cloud environments

ConnectWise

Tools

ConnectWise

VMware

Hyper-V

Job description

Solvere One/HouseCall is seeking an Escalations Engineer with MSP experience to serve as a senior escalation resource and technical leader for the service desk in Virginia. The role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills to resolve complex technical problems.

The candidate will act as Tier 3 escalation, support cloud and on-prem environments, mentor junior engineers, and contribute to documentation and SOP