Systems Administrator for MSP Operations & Automation

Visual Edge IT; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Visual Edge IT is seeking a Systems Administrator to support our nationwide managed services operations. You’ll administer critical platforms, ensure security, reliability, and operational excellence, and collaborate with operations, cybersecurity, engineering, vendors, and leadership.

This role emphasizes automation, platform health, and process improvement, with a focus on onboarding/offboarding, reporting, and continuous improvement across our managed services environment.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3–5 years of enterprise IT systems administration experience.
• Experience managing multiple enterprise SaaS platforms.
• Strong identity management, provisioning, and access control knowledge.
• Experience creating technical documentation and procedures.
• Excellent analytical and problem-solving skills.
• Strong cross-team communication and collaboration.

Responsibilities

• Administer user accounts, MFA, permissions, and tenant configurations across core Managed Services platforms.
• Maintain platform health through governance of configurations, asset organization, tagging, and documentation.
• Oversee onboarding/offboarding, deployments, integrations, automation workflows, and telemetry monitoring.
• Manage licensing, requests, and configuration changes for secure operations.
• Produce recurring operational, security, compliance, asset, and customer-facing reports.
• Coordinate integrations between platforms and business systems.
• Develop SOPs, knowledge bases, and administration guides for consistency.
• Prepare platform metrics and reports for reviews.
• Act as liaison between internal teams, vendors, and MSP partners.
• Participate in automation and platform optimization initiatives.
• Assist with testing, rollout of new tools and features.

Skills

Enterprise IT

Identity management

Documentation

Analytical skills

Collaboration

Education

Bachelor's degree in CS/IT/Info Systems or related

Tools

SentinelOne

Adlumin

Auvik

Liongard

ConnectWise

IT Glue

Microsoft 365

Job description

Visual Edge IT is seeking a Systems Administrator to support our nationwide managed services operations. You’ll administer critical platforms, ensure security, reliability, and operational excellence, and collaborate with operations, cybersecurity, engineering, vendors, and leadership.

This role emphasizes automation, platform health, and process improvement, with a focus on onboarding/offboarding, reporting, and continuous improvement across our managed services environment.