Remote Systems Administrator — MSP Operations & Automation

Visual Edge Technology; United States; Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Work-life balance

Health insurance

401(k) with company match

Job summary

Visual Edge IT is hiring a Systems Administrator to support our nationwide Managed Services Operations. You’ll administer critical platforms, ensure security, reliability, and optimize operations for scale.

This role emphasizes behind-the-scenes work, automation, and process improvement. You’ll collaborate with operations, cybersecurity, engineering, vendors, and leadership to deliver exceptional service.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Cybersecurity, or equivalent.
• 3–5 years of experience administering enterprise IT systems, managed services platforms, security solutions, or business applications.
• Experience managing multiple enterprise SaaS platforms within a fast-paced IT or Managed Services environment.
• Strong understanding of identity management, user provisioning, role-based access control, licensing, tenant administration, and security best practices.
• Experience creating technical documentation, operational procedures, and knowledge base content.
• Excellent analytical, troubleshooting, organizational, and problem-solving skills.
• Strong communication skills with the ability to collaborate across technical and business teams.
• A proactive mindset with a passion for automation, process improvement, and operational excellence.

Responsibilities

• Administering user accounts, role-based permissions, MFA, and tenant configurations across key Managed Services platforms.
• Maintaining platform health through governance of tenant configurations, asset organization, tagging standards, and docs.
• Supporting lifecycle of platform agents including onboarding, offboarding, deployments, integrations, and telemetry.
• Managing user provisioning, licensing, permission requests, and system configuration changes.
• Creating recurring operational, security, compliance, asset, and customer-facing reports for leadership and clients.
• Supporting configuration, maintenance, and troubleshooting of integrations between MSP platforms and business systems.
• Developing and maintaining SOPs, knowledge base articles, and administration guides.

Skills

Identity management

User provisioning

Security best practices

SaaS platforms administration

Documentation

Automation

Communication

Collaboration

Education

Bachelor's degree in CS/IT

Equivalent professional experience

Tools

Microsoft 365 Administration

ConnectWise Manage

IT Glue

Liongard

Auvik

SentinelOne

Adlumin

Job description

Visual Edge IT is hiring a Systems Administrator to support our nationwide Managed Services Operations. You’ll administer critical platforms, ensure security, reliability, and optimize operations for scale.

This role emphasizes behind-the-scenes work, automation, and process improvement. You’ll collaborate with operations, cybersecurity, engineering, vendors, and leadership to deliver exceptional service.