Senior MSP Server & Network Engineer

Stratix Systems; Wyomissing (Berks County); On-site; USD 95,000 - 130,000; Full time

Job summary

Stratix Systems in Wyomissing, PA is seeking a Level III Server/Network Engineer with MSP/TSP experience to design and implement solutions from our IT portfolio, mentor staff, and sustain high client satisfaction.

You will be responsible for resolving incidents, leading mid-to-high level escalations, and documenting projects while contributing to roadmaps and ensuring SLA alignment for multiple client environments.

Qualifications

• 7 years of MSP or TSP generalist engineer experience.
• College degree or trade school program in IT integration.
• Experience using PSA, RMM, and remote access tools.
• Experience implementing cloud PBX and VoIP systems.
• Experience leading projects as MSP Technical/Project Lead or Team Lead.

Responsibilities

• Support the team in resolving incidents and complete implementations on-site and remotely.
• Resolve mid- and high-level escalations from support and services teams.
• Plan, implement, and document access rules, security policies, and remote access.
• Plan and troubleshoot virtualization, networking, and storage environments.
• Perform assessments and provide sales-ready product/service recommendations and SOWs.

Skills

Customer service

Technical communication

Mentoring

Multitasking

Team collaboration

Education

College degree in IT

Trade school IT integration

Tools

PSA

RMM

Remote Access tools

Job description

Stratix Systems in Wyomissing, PA is seeking a Level III Server/Network Engineer with MSP/TSP experience to design and implement solutions from our IT portfolio, mentor staff, and sustain high client satisfaction.

You will be responsible for resolving incidents, leading mid-to-high level escalations, and documenting projects while contributing to roadmaps and ensuring SLA alignment for multiple client environments.