MSP Service Desk Technician - Remote Support Pro

Stratix Systems; Reading (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

Stratix Systems seeks an entry to mid-level MSP Service Desk Technician to join our team in Reading, PA. You will provide remote and on-site support as needed, resolving issues with standard commercial and proprietary applications, and ensuring customer satisfaction.

The role requires adapting to changing priorities, maintaining high-quality service, and logging detailed interactions in ConnectWise. Candidates should have a two-year degree or equivalent and a willingness to obtain relevant

Qualifications

• Two-year college degree in computer science or information systems or Technical School, with up to two years related experience; or equivalent combination of education and experience is desired.

Responsibilities

• Provide remote technical support to Stratix clients
• Troubleshoot issues and escalate as needed
• Log calls with detailed notes in ConnectWise
• Maintain customer satisfaction throughout calls
• Collaborate with other departments to resolve issues

Skills

Technical knowledge

Verbal and written communication

Problem solving

Organizational skills

Customer service

Education

Two-year college degree or Technical School

Tools

Microsoft Office Suite

ConnectWise

Windows OS

Job description

Stratix Systems seeks an entry to mid-level MSP Service Desk Technician to join our team in Reading, PA. You will provide remote and on-site support as needed, resolving issues with standard commercial and proprietary applications, and ensuring customer satisfaction.

The role requires adapting to changing priorities, maintaining high-quality service, and logging detailed interactions in ConnectWise. Candidates should have a two-year degree or equivalent and a willingness to obtain relevant