Senior MSP IT Systems Engineer - Cloud & Security Mentor

Stratix Systems; Wyomissing (Berks County); On-site; USD 75,000 - 90,000; Full time

Job summary

A leading IT solutions provider is seeking an IT Systems Engineer Level III with experience in managed services or supporting complex environments. The role involves providing exceptional customer service, mentoring staff, and executing infrastructure changes. Candidates should have strong communication skills, technical knowledge, and at least 7 years in a relevant role. The position is based in Wyomissing, PA, and offers competitive pay ranging from $75,000 to $90,000 per year.

Qualifications

• 7 years' experience in an MSP or TSP generalist engineer role.
• Exceptional customer service experience.
• Ability to understand technical details in incidents.

Responsibilities

• Support the team in resolving technical incidents.
• Plan and execute infrastructure changes.
• Successfully resolve escalations from support teams.

Skills

Customer service experience

Written and verbal communication

Technical assessment skills

Collaboration skills

Multitasking ability

Problem-solving skills

Education

College degree or trade school in IT

Tools

Cloud PBX systems

PSA tools

RMM tools

Remote Access tools

Job description

A leading IT solutions provider is seeking an IT Systems Engineer Level III with experience in managed services or supporting complex environments. The role involves providing exceptional customer service, mentoring staff, and executing infrastructure changes. Candidates should have strong communication skills, technical knowledge, and at least 7 years in a relevant role. The position is based in Wyomissing, PA, and offers competitive pay ranging from $75,000 to $90,000 per year.