Senior MSP Network Engineer (Tier 2) — Onsite

RedRock Information Security LLC; Grand Rapids (MI); On-site; USD 75,000 - 95,000; Full time

Job summary

RedRock Information Security LLC is seeking a full-time Network Engineer (Tier 2) in Grand Rapids, MI. The role involves handling escalated support tickets, managing client infrastructure including firewalls and Microsoft 365, and ensuring the health of client environments.

The ideal applicant will have over 3 years of experience in network support, strong hands-on knowledge with Microsoft technologies, and excellent communication skills. Compensation ranges from $75,000 to $95,000 annually.

Qualifications

• 3+ years of experience in network support or MSP environment.
• Hands-on experience with Windows Server (2016–2025).
• Ability to communicate technical information clearly to non-technical clients.

Responsibilities

• Manage and maintain client firewall configurations and routing.
• Administer Microsoft 365 tenant environments.
• Monitor security tooling and respond to flagged events.

Skills

Microsoft Active Directory

Windows Server

Microsoft 365

Networking and firewall support

TCP/IP, DNS, DHCP

Education

Associate's or Bachelor's degree

Tools

ConnectWise Manage

IT Glue

Veeam Backup

Job description

RedRock Information Security LLC is seeking a full-time Network Engineer (Tier 2) in Grand Rapids, MI. The role involves handling escalated support tickets, managing client infrastructure including firewalls and Microsoft 365, and ensuring the health of client environments.

The ideal applicant will have over 3 years of experience in network support, strong hands-on knowledge with Microsoft technologies, and excellent communication skills. Compensation ranges from $75,000 to $95,000 annually.