Senior Tier 3 MSP Engineer – Onsite NYC

ProSearch; New York (NY); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

ProSearch in New York, NY seeks a Senior Managed Services Engineer (Tier 3) to provide advanced technical support in a fast-paced MSP environment. This hands-on, customer-facing role supports a key client in Midtown Manhattan, focusing on Microsoft technologies, Windows Server, networking, virtualization, and cloud infrastructure.

You will independently resolve escalated issues, mentor junior engineers, and maintain thorough documentation and SOPs while delivering exceptional service to

Qualifications

• 5+ years MSP experience with Tier 3 support
• Proven ability to resolve escalated infrastructure issues
• Advanced knowledge of Windows Server, Windows 10/11, and Microsoft 365
• Strong networking, virtualization, and cloud services expertise
• Excellent communication and documentation skills
• Experience mentoring junior engineers

Responsabilités

• Serve as a senior escalation resource for Tier 1/2 and resolve complex issues
• Provide onsite and remote support for workstations, servers, networks, and apps
• Administer Microsoft 365, Windows Server, Entra ID, Intune, and AD
• Support network infrastructure including firewalls, switches, VPNs, DNS/DHCP
• Manage virtualization, server hardware, storage, and backups
• Assist with upgrades, cloud migrations, and M365 implementations
• Configure and maintain workstations, servers, peripherals, and software
• Mentor junior engineers and share troubleshooting best practices
• Maintain accurate documentation and SOPs
• Prioritize service requests and maintain high customer satisfaction
• Participate in rotating after-hours on-call

Connaissances

MSP experience

Tier 3 support

Windows troubleshooting

Customer service

Documentation

Mentoring

Outils

PSA

RMM

MDM

Network monitoring

Description du poste

ProSearch in New York, NY seeks a Senior Managed Services Engineer (Tier 3) to provide advanced technical support in a fast-paced MSP environment. This hands-on, customer-facing role supports a key client in Midtown Manhattan, focusing on Microsoft technologies, Windows Server, networking, virtualization, and cloud infrastructure.

You will independently resolve escalated issues, mentor junior engineers, and maintain thorough documentation and SOPs while delivering exceptional service to