Senior MSP Network Engineer — Lead Complex Projects Remote

MSPMeet; Buffalo Grove (IL); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Netsphere Technologies, Inc. is seeking a seasoned MSP Level 3 Network Engineer for a hybrid role in the Chicagoland area. You will lead complex networking and infrastructure projects, act as a senior escalation resource, and collaborate with clients to define scopes and plans.

Regular on-site client work is required with occasional evenings for project needs. The ideal candidate has 5+ years in IT support, 3+ years in MSP environments, and strong expertise in routing, switching, VLANs,

Qualifications

• Requires 5+ years of IT support experience.
• At least 3 years of MSP experience handling outsourced IT for multiple external clients.
• Strong troubleshooting methodology and root-cause analysis skills.
• Experience planning and leading networking projects, including creating project plans and client assessments.
• Experience with RMM tools and ticketing/PSA systems.
• Excellent communication with clients and vendors; able to interact across levels.

Responsibilities

• Serve as a final escalation point for complex, hard-to-diagnose issues.
• Design, plan, and lead networking and infrastructure projects (VLANs, routing, switching, firewalls).
• Run client-facing infrastructure assessments and translate findings into a project plan.
• Support multiple client environments and manage context switching across networks.
• Mentor engineers and provide technical guidance on complex problems.
• Own rollout of endpoint and network deployments across client environments and audit for gaps.
• Produce and maintain technical documentation and SOPs in the docs platform.
• Engage with vendors directly when product support is required during projects.

Skills

MSP experience

Level 3 support

Project leadership

Client communication

Tools

RMM tools

Ticketing/PSA systems

Job description

Netsphere Technologies, Inc. is seeking a seasoned MSP Level 3 Network Engineer for a hybrid role in the Chicagoland area. You will lead complex networking and infrastructure projects, act as a senior escalation resource, and collaborate with clients to define scopes and plans.

Regular on-site client work is required with occasional evenings for project needs. The ideal candidate has 5+ years in IT support, 3+ years in MSP environments, and strong expertise in routing, switching, VLANs,