Netsphere Technologies, Inc. $90,000.00 – $115,000.00 per year MSP Level 3 Network Engineer

MSPMeet; Buffalo Grove (IL); Ibrido; USD 90.000 - 115.000; Tempo pieno

Descrizione del lavoro

Netsphere Technologies, Inc. is seeking a seasoned MSP Level 3 Network Engineer for a hybrid role in the Chicagoland area. You will lead complex networking and infrastructure projects, act as a senior escalation resource, and collaborate with clients to define scopes and plans.

Regular on-site client work is required with occasional evenings for project needs. The ideal candidate has 5+ years in IT support, 3+ years in MSP environments, and strong expertise in routing, switching, VLANs,

Competenze

• Requires 5+ years of IT support experience.
• At least 3 years of MSP experience handling outsourced IT for multiple external clients.
• Strong troubleshooting methodology and root-cause analysis skills.
• Experience planning and leading networking projects, including creating project plans and client assessments.
• Experience with RMM tools and ticketing/PSA systems.
• Excellent communication with clients and vendors; able to interact across levels.

Mansioni

• Serve as a final escalation point for complex, hard-to-diagnose issues.
• Design, plan, and lead networking and infrastructure projects (VLANs, routing, switching, firewalls).
• Run client-facing infrastructure assessments and translate findings into a project plan.
• Support multiple client environments and manage context switching across networks.
• Mentor engineers and provide technical guidance on complex problems.
• Own rollout of endpoint and network deployments across client environments and audit for gaps.
• Produce and maintain technical documentation and SOPs in the docs platform.
• Engage with vendors directly when product support is required during projects.

Conoscenze

MSP experience

Level 3 support

Project leadership

Client communication

Strumenti

RMM tools

Ticketing/PSA systems

Descrizione del lavoro

Netsphere Technologies, Inc.$90,000.00 – $115,000.00 per year# MSP Level 3 Network EngineerRemote · Full-timePosted Oct 28, 2026 by MSP JobsMSP Level 3 Network Engineer, Chicagoland (3+ Yrs MSP Exp Required) Netsphere Technologies, Inc. | Buffalo Grove, IL 60089 area | Full-time | Hybrid, must live in the Chicagoland area, with regular on-site client and project work Pay: $90,000.00 – $115,000.00 per year About the Role This isn't a typical Level 3 ticket queue position. You'll be one of our final points of technical escalation, leading complex network and infrastructure projects from assessment through completion. We've been in business for 23 years. Our clients typically range from 10–100 users, and we standardize environments using mainstream, best-practice solutions to ensure predictable, secure, and reliable networks. Location & Schedule • Full-time, Monday–Friday, 8:00 AM – 5:00 PM • Participate in the after-hours on-call rotation: one week of nights and weekends coverage approximately once every 6 weeks. We generally get less than 5 calls a week. • Based in the Chicagoland area, with the ability to travel to client sites as needed • This is a field-based role. We have no central office, so time not spent at client sites is worked from your own home base in the Chicagoland area • Some engagements may require being on-site at a single customer location for a full work week at a time (e.g., project cutovers, migrations, on-site assessments, or emergency response) • Project work will occasionally fall on evenings or weekends (not every week, but candidates must be willing and able to work outside standard hours when a project or emergency requires it) • Valid driver's license and reliable transportation required What You'll Do • Serve as one of the final points of technical escalation for complex, hard-to-diagnose issues • Design, plan, and lead networking and infrastructure projects including segmentation, routing, switching, and firewall/network assessments and building the project plan directly with the client • Run client-facing infrastructure assessments and translate findings into a scoped project plan • Support multiple client environments and switch contexts efficiently • No task is “below” this role. You must be comfortable picking up a Level 1 or Level 2 ticket when the team needs it • Mentor and provide technical guidance to other engineers, serving as one of the team's go-to resources for complex issues • Assist with client onboarding and infrastructure projects • Own the rollout of new endpoint and network deployments across client environments, and periodically audit them to catch and close coverage gaps such as missing or offline agents, unpatched devices, and misconfigured network equipment • Own and maintain technical documentation and SOPs in our documentation platform (documentation-first mindset required) • Meet directly with vendors when their product support is needed during a project • Provide on-site consulting, project leadership, emergency response, and hardware support as needed, including extended on-site stays at customer locations when a project calls for it Required Qualifications • If you're currently not considered tier 3 or higher then this role isn't right for you • 5+ years of IT support experience • At least 3 years of IT MSP experience (required) — this means providing outsourced IT support to multiple external client businesses, not an internal IT role at a single employer/customer, even one where you personally handled many different services or tasks • Strong troubleshooting methodology and root-cause analysis skills • Demonstrated experience planning and leading networking projects, including writing project plans and running client assessments • Experience with RMM tools and ticketing/PSA systems • Excellent phone presence and professional communication skills, including direct client and vendor communication • Comfortable supporting users at all levels, from executives to non-technical staff • Willing and able to work occasional evenings/weekends for project work, and to travel to local client sites as needed, at times daily Technical Experience Required • Networking: VLANs, routing, switching, firewalls, and network design/troubleshooting (required) • Microsoft Windows Server administration — AD, Group Policy, DNS, DHCP: 5 years (required) • Microsoft 365 tenant administration, including SharePoint and OneDrive: 5 years (required) • Comfortable working directly with hardware/software vendors on product-specific support issues (required) The Environment You'll Support You don't need experience with our exact tools. If you've worked in a comparable MSP tool stack, you're a strong fit. In general, our environment includes: • Windows Server and Windows desktop environments across a range of client sizes, on enterprise-class server and workstation hardware • Microsoft 365 / cloud productivity (Exchange Online, SharePoint, OneDrive, Teams) • Enterprise network equipment including routers, switches, firewalls, and wireless access points from HP, Ubiquiti, Meraki, and SonicWall • Endpoint detection a