Senior IT Technician – Lead Complex MSP Projects

NerdsToGo of Jacksonville Beach, FL; Florida; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Company car

Paid time off

Competitive salary

Job summary

A leading technology service provider in New York is looking for a Level 2/3 technician to deliver advanced technical support. Candidates should have a degree in a tech-related field and over 3 years of relevant experience. Responsibilities include customer consultations, troubleshooting, data recovery, and managing networks. Join a company focused on growth and quality service, offering competitive benefits and a supportive environment.

Qualifications

• Minimum of 3 years of experience in technical support.
• A+ certification skill set preferred.
• Valid driver's license and clean driving record required.

Responsibilities

• Provide advanced solutions to customers in-store and on-site.
• Perform PC hardware and software troubleshooting and repair.
• Administer Microsoft 365 environments.

Skills

PC troubleshooting and repair

Networking devices proficiency

Customer service skills

Communication skills

Education

Associate's or Bachelor's degree in a technology-related field

Tools

ConnectWise PSA

Microsoft 365

Job description

Benefits:

• Healthcare
• Company car
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Who we are: NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Who I am: My name is Mark, and I'm the owner of NerdsToGo here in Jacksonville Beach! I got my start in the technology world by working at Apple, and have spent the past decade building startups. The stars aligned, and I've been able to begin my dream of starting a company! In my free time I can be found walking on the beach with my family, traveling the world, listening to music of all genres, cuddling with my orange tabby cat, or getting way too invested in a video game. Hopefully we can build something impactful and mutually profitable together!

Job Summary: We are seeking a Level 2/3 technician (Senior Technician) to join our team. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. The Senior Technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

Responsibilities and Duties:

• Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Perform advanced PC hardware and software troubleshooting, repair, and maintenance
• Execute data recovery, loss prevention, and advanced network installation tasks
• Administer Microsoft 365 environments, including user management, security settings, and application configuration
• Manage and maintain Active Directory and Azure AD environments
• Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions
• Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers
• Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions
• Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions
• Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues
• Collaborate with Level 1 Nerds (Technicians), providing guidance and support when needed

Qualifications:

• Associate's or Bachelor's degree in a technology-related field, or equivalent experience
• Minimum of 3 years of experience providing technical support, preferably in a managed services environment
• Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)
• Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices
• Comfortable conveying the value of IT services, and making sales recommendations to customers
• In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products
• Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)
• Strong communication and customer service skills
• Valid driver's license and clean driving record

Preferred:

• Experience in a managed services environment
• Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications
• Linux + Mac Experience
• Familiarity using ConnectWise PSA

Physical Demands: Reasonable accommodations can be made for individuals with disabilities

• Mobility: Moving around the office, standing, walking, bending, and reaching.
• Lifting and Carrying: Handling IT equipment up to 50 lbs, using proper lifting techniques.
• Dexterity: Managing cables, assembling hardware, and performing repairs.
• Visual and Auditory Acuity: Reading technical documents, monitoring screens, and detecting equipment issues.
• Prolonged Sitting: Maintaining posture at a desk or workstation for extended periods.
• Driving: Traveling between client sites with a valid driver's license using a company-owned vehicle.

Why You'll Love it Here:

• Opportunity to join an incredible company that values people and results
• Make a significant contribution to our history-making journey; we're just getting started
• Be a part of a supportive and caring team that prioritizes learning and growth
• Competitive benefits, including healthcare, vacation, paid holidays, and commission opportunity
• Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field