Senior MSP Engineer

Red Cup IT, Inc.; Los Angeles (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

A technology services provider is looking for a Senior MSP Engineer to design, implement, and support IT infrastructure in cloud and on-premises environments. You will lead complex projects and ensure high service delivery standards. The ideal candidate has at least 5 years of experience in an MSP environment, with strong skills in Microsoft Windows, Active Directory, and cloud technologies. This role includes mentoring junior staff and providing escalated support to ensure optimal IT service operations.

Qualifications

• 5+ years of experience in an MSP or multi-client IT services environment.
• Strong hands-on experience with Microsoft Windows Server and Active Directory.
• Solid networking knowledge: TCP/IP, VLANs, VPNs, and firewalls.

Responsibilities

• Provide Tier 2/3 escalation support for IT infrastructure.
• Design and implement Windows Server and cloud services.
• Mentor junior engineers and service desk staff.

Skills

Microsoft Windows Server

Active Directory

TCP/IP networking

VMware/Hyper-V

Microsoft 365 administration

Technical documentation

Troubleshooting skills

Customer communication

Education

5+ years in IT services

Tools

ConnectWise

Autotask

Job description

We are looking for a Senior MSP Engineer is responsible for designing, implementing, and supporting client IT infrastructure across on‑premises and cloud environments within a managed services model. They act as a senior technical escalation point, lead complex projects and migrations, and help standardize and improve service delivery processes.

Key Responsibilities

• Provide Tier 2/3 escalation support for servers, networks, cloud services, and line‑of‑business applications.
• Design, implement, and support Windows Server, Active Directory, virtualization (VMware/Hyper‑V), storage, and backup solutions.
• Plan and execute migrations and deployments (e.g., Microsoft 365/Exchange Online, Azure/AWS workloads, server upgrades, network refreshes).
• Configure and manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise clients.
• Administer cloud platforms such as Microsoft 365, Azure AD, Intune, and other SaaS services commonly used in MSP environments.
• Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work accurately.
• Perform security hardening and remediation: patching, configuration baselines, identity and access controls, backup/DR validation, and endpoint protection.
• Lead or participate in client onboarding, technical assessments, and standardization initiatives.
• Create and maintain technical documentation, runbooks, and diagrams for client environments.
• Mentor junior engineers and service desk staff, providing guidance on best practices and troubleshooting approaches.
• Participate in on‑call rotations and provide after‑hours support for critical incidents when required.
• Collaborate with account management to provide technical input for roadmaps, proposals, and client strategy.

Required Qualifications

• 5+ years of experience in an MSP or multi‑client IT services environment in a systems/network engineering role.
• Strong hands‑on experience with Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services.
• Proficiency with virtualization technologies (VMware and/or Hyper‑V).
• Solid networking knowledge: TCP/IP, VLANs, VPNs, firewalls, routing, switching, and Wi‑Fi.
• Experience administering Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Azure AD/Entra ID.
• Familiarity with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N‑able, Datto, etc.).
• Strong troubleshooting skills across servers, networks, and endpoints in heterogeneous environments.
• Excellent documentation, communication, and customer‑facing skills.
• Ability to prioritize and manage multiple tickets and projects in a fast‑paced, SLA‑driven environment.

Preferred Qualifications

• Experience designing and executing cloud migrations (Microsoft 365, Azure, or AWS).
• Experience with security tools and concepts (MFA, conditional access, email security, EDR, zero‑trust principles).
• Relevant certifications such as MCSA/MCSE, AZ‑104/305, CCNA/CCNP, VMware, or similar.
• Prior experience in a senior, lead, or mentoring role within an MSP.

Core Competencies

• Customer‑centric mindset and strong sense of ownership.
• Analytical and systematic problem solving.
• Clear written and verbal communication with non‑technical stakeholders.
• Team collaboration and willingness to coach others.