Senior MSP Engineer: Azure/AVD Expert (Remote)

Bowman Williams

Brea (CA)

Hybrid

USD 110,000 - 160,000

Full time

4 days ago

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Job summary

Bowman Williams is seeking an experienced MSP Systems Engineer in Southern California with local WFH and limited onsite requirements. You will serve as the Level 3 escalation resource for complex infrastructure issues, mentor L1/L2 technicians, and help improve runbooks and documentation.

The role focuses on Azure/AVD, Windows Server, and enterprise MSP environments, balancing hands-on work with process improvements.

Qualifications

3-5+ years of MSP experience
Windows Server
Active Directory
DNS / DHCP
Microsoft 365 / Exchange Online
RDP
TCP/IP
VPN / SSL VPN
VMware vSphere
L2/L3 networking
VLANs
SonicWall firewalls
Strong troubleshooting/root-cause analysis
Strong client-facing communication
Ability to independently own complex escalations

Responsibilities

Serve as the Level 3 escalation point for complex technical issues
Troubleshoot and resolve server, identity, networking, security, cloud, and endpoint issues
Support and troubleshoot Azure Virtual Desktop (AVD)
Handle AVD user/session issues, image updates, policies, scaling, and application delivery
Support Windows Server and Active Directory environments
Troubleshoot DNS, DHCP, TCP/IP, VPNs and SSL VPNs
Support Microsoft 365 and Exchange Online
Diagnose VMware and virtualization issues
Troubleshoot switching, VLANs, firewalls and network connectivity
Mentor L1/L2 technicians on troubleshooting and escalation practices
Build and maintain runbooks, SOPs and technical documentation
Work alongside senior engineers on infrastructure and cloud initiatives
Communicate directly with clients and own issues through resolution