Senior MSP Client Services Pro (Remote)

AgileOne Group; Rosemead (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

AgileOne Group in Rosemead, CA is seeking a Senior Client Services Professional (MSP) to support complex MSP/VMS programs, coordinating between client managers, staffing partners, and contingent workers using AgileOne's Vendor Management Tool or a third-party VMS.

You will ensure data integrity, manage requisition approvals, screen candidates, coordinate interviews, and oversee timecard processing and billing with corporate teams, delivering high levels of service.

Qualifications

• Ability to learn proprietary technology.
• Excellent verbal and written communications.
• Ability to work from home if required.
• Professional appearance.
• Able to prioritize multiple tasks without compromising service or quality.
• Able to work independently with minimal supervision.
• Excellent organizational skills.
• Ethical, fair and professional conduct in all interactions.
• Flexible, accountable and a team player.
• Accommodate flexible schedule to meet business needs.

Responsibilities

• Support day-to-day operations for complex MSP programs.
• Act as liaison between client and suppliers while maintaining service levels.
• Monitor requisition approvals from business leaders.
• Ensure job requisitions have adequate candidates and are filled timely.
• Screen candidate resumes for skills and quality.
• Coordinate candidate interviews with managers.
• Follow up on onboarding requirements with suppliers and clients.
• Manage weekly timecard approval process and payroll tasks.
• Collaborate with billing to ensure timely, accurate invoicing.
• Train and mentor other Client Services Professionals.
• Identify opportunities for process improvement.
• Promote opportunities for other ActOne Group Companies.

Skills

Verbal and written communications

Ability to work from home

Organizational skills

Multitasking

Problem solving

Analytical thinking

Team player

Tools

MS Office (Excel, Word, PowerPoint, Outlook)

Windows environments

Job description

AgileOne Group in Rosemead, CA is seeking a Senior Client Services Professional (MSP) to support complex MSP/VMS programs, coordinating between client managers, staffing partners, and contingent workers using AgileOne's Vendor Management Tool or a third-party VMS.

You will ensure data integrity, manage requisition approvals, screen candidates, coordinate interviews, and oversee timecard processing and billing with corporate teams, delivering high levels of service.