Senior Mortgage Servicing Specialist — Hybrid, $26/hr

Carrington; Westfield (IN); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is hiring a Senior Customer Service Specialist to handle complex inquiries on existing mortgage loans. The role focuses on delivering accurate information with first-call resolution in a high-volume environment.

A hybrid schedule is offered with a 10am–7pm EST shift, and the position pays $26.00/hr. Ideal candidates will have 3–4 years of customer service experience in a call center and at least 3 years in mortgage loan servicing.

Qualifications

• High school diploma or equivalent work experience.

Responsibilities

• Answer complex incoming calls and inquiries from borrowers and third parties regarding existing mortgage loans.
• Provide accurate, timely information in a courteous, professional manner with first-call resolution where possible.
• Refer more complex calls to qualified team members.
• Take necessary steps to resolve calls, including routing tasks and communicating with supporting departments.
• Track and follow up on customer inquiries to ensure resolution.
• Document call details in the mortgage servicing system and research/resolve issues.

Skills

Customer service

Call center

High-volume calls

Communication

Education

High school diploma

Tools

ACD system

Mortgage servicing system

Job description

Carrington Mortgage Services is hiring a Senior Customer Service Specialist to handle complex inquiries on existing mortgage loans. The role focuses on delivering accurate information with first-call resolution in a high-volume environment.

A hybrid schedule is offered with a 10am–7pm EST shift, and the position pays $26.00/hr. Ideal candidates will have 3–4 years of customer service experience in a call center and at least 3 years in mortgage loan servicing.