Senior Mortgage Servicing Specialist - Hybrid

Carrington Mortgage Services, LLC; Westfield (IN); Ibrido; USD 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare plans

401(k) match

Educational Reimbursement

Employee referral bonuses

Training programs

Descrizione del lavoro

Carrington Mortgage Services, LLC is seeking a Senior Customer Service Specialist to handle a high volume of inbound calls and third-party inquiries about existing mortgage loans, delivering accurate information and first-call resolution where possible.

This hybrid Indiana role requires 3–4 years of customer service/call center experience and 3+ years in Mortgage Loan Servicing. The position pays $26.00 per hour with a 10:00 AM–7:00 PM EST shift, plus comprehensive benefits.

Competenze

• Three to four years of customer service/call center experience in a high-volume environment.
• Three years or more Mortgage Loan Servicing industry experience.
• High school diploma or equivalent required.

Mansioni

• Answer complex inbound calls from borrowers and third parties.
• Provide accurate, timely information with first-call resolution where possible.
• Refer more complex calls to qualified team members.
• Document call details in the mortgage servicing system.
• Track follow-ups to ensure inquiry resolution.
• Perform other duties as assigned.

Conoscenze

Customer service

Call center

Mortgage servicing

Formazione

High school diploma or equivalent

Descrizione del lavoro

Carrington Mortgage Services, LLC is seeking a Senior Customer Service Specialist to handle a high volume of inbound calls and third-party inquiries about existing mortgage loans, delivering accurate information and first-call resolution where possible.

This hybrid Indiana role requires 3–4 years of customer service/call center experience and 3+ years in Mortgage Loan Servicing. The position pays $26.00 per hour with a 10:00 AM–7:00 PM EST shift, plus comprehensive benefits.