Senior Mortgage Servicing Specialist (Hybrid)

Carrington; United States; Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

Discretionary 401(k) match

Employee discounts

Custom training programs

Employee referral bonuses

Educational reimbursement

Carrington Charitable Foundation

Job summary

Carrington Mortgage Services is seeking a Senior Customer Service Specialist to handle complex mortgage loan inquiries on a hybrid schedule. You will deliver courteous, accurate information, resolve issues, and coordinate with other departments to ensure timely customer service.

The role requires experience in a high-volume call center and mortgage loan servicing, with a focus on first-call resolution and regulatory compliance. Compelling benefits and training support are offered.

Qualifications

• High school diploma or equivalent required.
• 3–4 years of customer service/call center experience in a high-volume environment.
• 3+ years Mortgage Loan Servicing industry experience required.

Responsibilities

• Answer complex inbound calls from borrowers and third parties about existing mortgage loans.
• Provide accurate, timely information with first-call resolution when possible, in compliance with regulations.
• Route complex calls to qualified team members and coordinate with supporting departments.
• Document call details and follow up to ensure issue resolution.
• Collect payments when appropriate and ensure timely follow-ups.

Skills

Customer service

Call center experience

Mortgage loan servicing experience

Education

High school diploma or equivalent

Job description

Carrington Mortgage Services is seeking a Senior Customer Service Specialist to handle complex mortgage loan inquiries on a hybrid schedule. You will deliver courteous, accurate information, resolve issues, and coordinate with other departments to ensure timely customer service.

The role requires experience in a high-volume call center and mortgage loan servicing, with a focus on first-call resolution and regulatory compliance. Compelling benefits and training support are offered.