Senior Mortgage Service Specialist (Hybrid)

Carrington; Orange (CA); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Training programs

Referral bonuses

Educational reimbursement

Job summary

Carrington Mortgage Services, part of The Carrington Companies, is seeking a Sr Customer Service Specialist to handle complex inquiries and provide excellent service for existing mortgage loans. The role supports borrowers and third parties, with a focus on timely, accurate information and regulatory compliance.

The position offers a hybrid schedule, a $26.00/hr pay rate, and an EST shift from 10am to 7pm. Strong communication and problem-solving skills are essential to delivering superior

Qualifications

• High school diploma or equivalent work experience.
• Three to four years of customer service/call center experience in a high-volume environment.
• Three or more years of Mortgage Loan Servicing industry experience.

Responsibilities

• Answer complex inbound calls and inquiries from borrowers and third parties about existing mortgage loans.
• Provide accurate, timely information with first-call resolution where possible and in compliance with regulations.
• Refer more complex calls to qualified team members as needed.
• Route tasks via email or phone to supporting departments to resolve issues.
• Track and complete callbacks to ensure inquiry resolution.
• Collect payments when appropriate and document call details in the servicing system.
• Research and resolve a wide variety of questions and issues.
• Address complex customer problems or questions.
• Perform other duties as assigned.

Skills

Customer service

Call center experience

Mortgage loan servicing

Job description

Carrington Mortgage Services, part of The Carrington Companies, is seeking a Sr Customer Service Specialist to handle complex inquiries and provide excellent service for existing mortgage loans. The role supports borrowers and third parties, with a focus on timely, accurate information and regulatory compliance.

The position offers a hybrid schedule, a $26.00/hr pay rate, and an EST shift from 10am to 7pm. Strong communication and problem-solving skills are essential to delivering superior