Senior Mortgage Default & Loss Mitigation Leader

A+ Federal Credit Union; Austin (TX); On-site; USD 41,000 - 59,000; Full time

Job summary

A+ Federal Credit Union in Austin, TX is seeking a Mortgage Default Servicing Manager to oversee default risk management and loss mitigation across the mortgage servicing operation.

The role leads delinquency management, foreclosure and bankruptcy processes, asset recovery, vendor oversight, and ongoing process improvement, ensuring compliance with applicable laws and investor guidelines while delivering strong portfolio performance.

Qualifications

• Five years of mortgage loss mitigation and default servicing experience required.
• Five years of late-stage delinquency, foreclosure, and bankruptcy administration experience required.
• Five years of Fannie Mae and Freddie Mac default servicing experience required.
• Three years of management or leadership experience required.

Responsibilities

• Direct and manage all collections, loss mitigation, and default servicing functions for mortgage, home equity, and mobile home chattel loans.
• Monitor delinquency, default, cure rates, recovery rates, and loss severity, and implement strategies to reduce credit losses.
• Serve as the primary escalation point for complex default scenarios, legal matters, member complaints, and regulatory inquiries related to loss mitigation and default servicing.
• Oversee the foreclosure process from onset through resolution, ensuring proper escalation and vendor oversight.
• Collaborate with mortgage quality control to identify issues and strengthen risk management across default servicing functions.

Skills

Team leadership

Analytical skills

Communication skills

Problem solving

Attention to detail

Multitasking

Education

High school diploma or GED

Bachelor's degree preferred

Tools

MS Office

Job description

A+ Federal Credit Union in Austin, TX is seeking a Mortgage Default Servicing Manager to oversee default risk management and loss mitigation across the mortgage servicing operation.

The role leads delinquency management, foreclosure and bankruptcy processes, asset recovery, vendor oversight, and ongoing process improvement, ensuring compliance with applicable laws and investor guidelines while delivering strong portfolio performance.