Mortgage Servicing Specialist: Payments & Escrow

A+ Federal Credit Union; Austin (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

A+ Federal Credit Union is seeking a Mortgage Servicing Specialist to work on-site in Austin, TX. You will process mortgage and home equity payments daily, handle member inquiries, and support escrow administration while following policy and investor guidelines.

Key duties include mail processing, payment posting, resolving payment issues, answering servicing questions, generating routine reports, and collaborating with mortgage collections and default teams to ensure accurate, timely service

Qualifications

• High school diploma or GED equivalent required.
• Two years of financial institution experience required.
• One year of mortgage servicing preferred.

Responsibilities

• Process mortgage and home equity payments daily; handle mail from branches and external sources.
• Answer member inquiries with accurate, courteous service.
• Assist with escrow analyses and timely payments of taxes and insurance.

Skills

Mortgage servicing

Regulatory compliance

Customer service

MS Office

Communication skills

Organizational skills

Problem solving

Data entry

Education

High school diploma or GED

Tools

Mortgage processing systems

Investor servicing systems

Job description

A+ Federal Credit Union is seeking a Mortgage Servicing Specialist to work on-site in Austin, TX. You will process mortgage and home equity payments daily, handle member inquiries, and support escrow administration while following policy and investor guidelines.

Key duties include mail processing, payment posting, resolving payment issues, answering servicing questions, generating routine reports, and collaborating with mortgage collections and default teams to ensure accurate, timely service