Mortgage Servicing Lead — Hybrid & Member Advocacy

Capital Credit Union; Wisconsin; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Equal Opportunity Employer

E-Verify participation

Job summary

Capital Credit Union is seeking a Mortgage Servicing Supervisor to oversee the mortgage servicing department, ensuring accurate disbursing of mortgages, processing paid loans, escrow analyses, HMDA reporting, and compliance with BSA/OFAC policies. The role involves leading staff, coaching, performance reviews, and cross-team collaboration.

The position emphasizes strong leadership, attention to detail, and the ability to manage budgets, audits, and vendor interactions.

Qualifications

• Senior/leadership experience in mortgage servicing or lending is preferred.
• Strong supervisory skills and ability to develop others.
• Proven ability to manage timelines, budgets, and compliance requirements.

Responsibilities

• Oversee mortgage servicing activities, assign tasks, coach staff.
• Communicate procedures, changes and policies; hold staff meetings.
• Model professionalism and uphold credit union policies.
• Evaluate performance and administer disciplinary actions.
• Approve leave and overtime; monitor hours and schedules.
• Ensure training and cross-training; resolve member and employee issues.
• Protect privacy and maintain security controls; manage department budget.
• Complete internal audits and assist with various projects as needed.
• Handle mortgage servicing software operations and vendor documentation.

Skills

Leadership

Communication

Time management

Attention to detail

Problem solving

Coaching/mentoring

Education

High School Diploma or equivalent

Bachelor's or Associate Degree preferred

Tools

Credit union software

Office productivity tools

Job description

Capital Credit Union is seeking a Mortgage Servicing Supervisor to oversee the mortgage servicing department, ensuring accurate disbursing of mortgages, processing paid loans, escrow analyses, HMDA reporting, and compliance with BSA/OFAC policies. The role involves leading staff, coaching, performance reviews, and cross-team collaboration.

The position emphasizes strong leadership, attention to detail, and the ability to manage budgets, audits, and vendor interactions.