Senior Mobility & UEM Engineer — 24x7 On-Call

AAC Inc.; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

AAC Inc. is seeking a Senior Mobility Engineer to support mobility systems and applications on a full-time basis. The role involves providing technical support for mobile devices, coordinating platform installations, and helping develop IT procedures to boost efficiency and satisfaction.

You will work with the UEM team on Workspace One UEM/Access, Office 365, and AD to ensure robust device management and security, often requiring on-call coverage and cross-functional collaboration.

Qualifications

• 4+ years of strong operations support with Windows Server 2019+
• Experience with Windows Server Management and Vulnerability Remediation/Patching
• 5+ years operations support experience with MDM design and implementation (desired)
• 4+ years operations support experience with Workspace One UEM

Responsibilities

• Provide technical support for mobile device issues via ticketing system, phone, or email.
• Coordinate and assist with installation and maintenance of mobile platforms/software/hardware for in-house teams, remote employees, vendors and contractors.
• Assist with development of IT procedures to increase efficiency, enhance workflow, and improve customer satisfaction.
• Perform configuration management and develop supporting documentation.
• Communicate with senior staff and stakeholders, including non-technical users.

Skills

Windows Server

Operational support

On-call support

Tools

Workspace One UEM

Workspace One Access

Microsoft Office 365

Microsoft Active Directory

Job description

AAC Inc. is seeking a Senior Mobility Engineer to support mobility systems and applications on a full-time basis. The role involves providing technical support for mobile devices, coordinating platform installations, and helping develop IT procedures to boost efficiency and satisfaction.

You will work with the UEM team on Workspace One UEM/Access, Office 365, and AD to ensure robust device management and security, often requiring on-call coverage and cross-functional collaboration.