Senior Mobility & Endpoint Engineer — Flexible Schedule

Aac-Inc; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Job summary

Aac-Inc is seeking a Senior Mobility Engineer to join the IT team in a full-time capacity in Washington, DC. You will support mobile device management (MDM) platforms, assist with platform installation and maintenance, and help develop IT procedures to improve efficiency and user satisfaction.

You will be involved in 24x7 on-call support, require strong Windows Server experience, and have familiarity with Workspace One UEM/Access, Office 365, and Active Directory.

Qualifications

• 4+ years of operations support experience with Windows Server 2019 or greater.
• Experience with Windows Server management and vulnerability remediation patching.
• 5+ years of operations support experience with MDM design and implementation desired.
• 4+ years operations support experience with Workspace One UEM mobile device platform.
• Candidate must be available for flexible schedule and 24x7 on-call support.
• Knowledge of Workspace One UEM, Workspace One Access, Microsoft 365 apps, and Active Directory is a plus.

Responsibilities

• Provide technical support for all mobile device issues via ticketing system, phone, or email.
• Coordinate and assist with installation and maintenance of mobile platforms/software/hardware for in-house teams, remote employees, vendors, and contractors.
• Assist with development of IT procedures to increase efficiency and improve customer satisfaction.
• Perform configuration management and develop supporting documentation.
• Communicate with senior staff, stakeholders, internal admins, and non-technical users.

Skills

4+ years operations support

5+ years operations support

24x7 on-call support

Windows Server 2019+ experience

Tools

Workspace One UEM

Workspace One Access

Microsoft Office 365

Active Directory

Windows Server management

Job description

Aac-Inc is seeking a Senior Mobility Engineer to join the IT team in a full-time capacity in Washington, DC. You will support mobile device management (MDM) platforms, assist with platform installation and maintenance, and help develop IT procedures to improve efficiency and user satisfaction.

You will be involved in 24x7 on-call support, require strong Windows Server experience, and have familiarity with Workspace One UEM/Access, Office 365, and Active Directory.