Senior Mobile Expert: Transform Customer Experience

T-MOBILE USA, Inc.; Leawood (KS); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Tuition assistance

Paid time off

Paid holidays

Annual stock grant

Employee stock purchase plan

Flexible spending account

Job summary

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, with training and development to advance in a team-based environment focused on sales and service excellence.

You will work with peers in Customer Service and Engineering to create a one-stop resolution experience and contribute to store results and customer satisfaction.

Qualifications

• High School Diploma or GED is required.
• 12+ months tenure as Mobile Expert (Neighborhood/Signature), Elite Account Expert or Elite Tech Expert.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.
• Success in resolving sales and customer service pain points.

Skills

Customer Service

Retail Sales

Communication

Teamwork

Problem Solving

Time Management

Training

Calculations

Certifications

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Experience Experts to deliver best-in-class customer service in company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution, with training and development to advance in a team-based environment focused on sales and service excellence.

You will work with peers in Customer Service and Engineering to create a one-stop resolution experience and contribute to store results and customer satisfaction.