Senior Mobile Expert — Elevate Customer Experience

T-MOBILE USA, Inc.; Lee's Summit (MO); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools, collaborate with Engineering and Customer Service, and contribute to a one-stop resolution approach for customer needs.

You will receive curated training and ongoing development in a team-based environment. The role focuses on delivering top sales and service experiences and building customer loyalty through expert knowledge.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months experience preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Tools

In-store systems

Job description

T-Mobile USA, Inc. is hiring a Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools, collaborate with Engineering and Customer Service, and contribute to a one-stop resolution approach for customer needs.

You will receive curated training and ongoing development in a team-based environment. The role focuses on delivering top sales and service experiences and building customer loyalty through expert knowledge.