Senior Mobile Expert: Customer Experience Leader

T-MOBILE USA, Inc.; Richmond (VA); On-site; USD 38,572 - 49,593; Full time

Job summary

T-Mobile USA, Inc. is hiring Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You’ll work with a team of experts using new tools and a tailored product roadmap to resolve customer needs from research to resolution.

You’ll receive targeted training and development, with a team-based culture that rewards sales and service excellence and offers benefits including stock opportunities and flexible compensation.

Qualifications

• High School Diploma or GED is required.
• Retail experience of 12+ months in a Neighborhood Mobile Expert role preferred.
• Care: Elite and Technical Care experience preferred to handle customer needs.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to become a subject matter expert in T-Mobile offerings.
• Leverage digital tools in interactions and onboarding processes.
• Collaborate to maintain a culture of sales and service excellence.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is hiring Sr Mobile Expert to deliver best-in-class customer service in company-owned Experience stores. You’ll work with a team of experts using new tools and a tailored product roadmap to resolve customer needs from research to resolution.

You’ll receive targeted training and development, with a team-based culture that rewards sales and service excellence and offers benefits including stock opportunities and flexible compensation.