Senior Mobile Expert — Stock Grants & 401(k) Growth

T-MOBILE USA, Inc.; Hanover (MA); On-site; USD 62,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work with new systems and a product roadmap tailored to these locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points. You will receive curated training and ongoing development in a team-focused culture that rewards contributions to store results and customer experiences.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in company-owned Experience stores.

You will work with new systems and a product roadmap tailored to these locations, collaborating with peers in Customer Service and Engineering to resolve customer pain points. You will receive curated training and ongoing development in a team-focused culture that rewards contributions to store results and customer experiences.