Senior Mobile Expert — Elite Training & Stock Grants

T-Mobile; Pinecrest (SC); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Stock grants

401(k)

Paid time off

Paid holidays

Employee discounts

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores. You’ll use new systems and tools and contribute to a product roadmap built for these locations to provide efficient resolutions.

Training is curated to enhance expertise and ensure growth within a team-driven culture that rewards performance. Eligibility to work in the U.S. and 18+ years old are required.

Qualifications

• High School Diploma or GED required.
• 12+ months retail mobile expert experience.
• Strong sales and customer service skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Legally authorized to work in the United States.
• Must be at least 18 years old.

Responsibilities

• Sell appropriate products based on customer needs.
• Resolve customer issues in one interaction using store systems.
• Complete ongoing training to become SME in T-Mobile.
• Utilize digital tools in customer interactions and onboarding.
• Collaborate to build a sales and service culture.

Skills

Customer Service

Retail Sales

Communication

Teamwork

Problem Solving

Multitasking

Training

Attention to detail

Education

High School Diploma/GED

Tools

POS Systems

CRM software

Digital tools

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail expertise in our company-owned Experience stores. You’ll use new systems and tools and contribute to a product roadmap built for these locations to provide efficient resolutions.

Training is curated to enhance expertise and ensure growth within a team-driven culture that rewards performance. Eligibility to work in the U.S. and 18+ years old are required.