Senior Mobile Expert — Elevate Service with Stock Grants

T-Mobile; Westminster (CO); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert for our Experience stores to deliver best-in-class customer service while leveraging retail expertise. The role focuses on helping customers with new systems, products, and a roadmap built for these locations.

This store brings together Experts and Leaders with peers in Customer Service and Engineering to create a one-stop to resolution for customer pain points, enabling growth and a supportive team environment.

Qualifications

• High School Diploma/GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork

Troubleshooting

Age 18+

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert for our Experience stores to deliver best-in-class customer service while leveraging retail expertise. The role focuses on helping customers with new systems, products, and a roadmap built for these locations.

This store brings together Experts and Leaders with peers in Customer Service and Engineering to create a one-stop to resolution for customer pain points, enabling growth and a supportive team environment.