Senior Mobile Expert — In-Store Experience Leader

T-Mobile; Montgomeryville (Montgomery County); On-site; USD 57,308,000 - 96,432,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will leverage retail expertise and new systems to resolve customer needs, driving best-in-class service and sales in a collaborative, team-based setting.

This role offers curated training and ongoing development to grow expertise, with a focus on delivering exceptional customer experiences and contributing to store results.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care and Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for our company-owned Experience stores. You will leverage retail expertise and new systems to resolve customer needs, driving best-in-class service and sales in a collaborative, team-based setting.

This role offers curated training and ongoing development to grow expertise, with a focus on delivering exceptional customer experiences and contributing to store results.