Senior Mobile Expert: Elevate In-Store Experience

T-MOBILE USA, Inc.; Mount Juliet (TN); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for company-owned Experience stores to deliver best-in-class service and leverage retail mobility expertise. You will work with peers in Customer Service and Engineering to solve customer needs from research to resolution.

You will receive curated training and ongoing development in a team-based culture that rewards store results and growth. This role offers opportunity and recognition within T-Mobile.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for company-owned Experience stores to deliver best-in-class service and leverage retail mobility expertise. You will work with peers in Customer Service and Engineering to solve customer needs from research to resolution.

You will receive curated training and ongoing development in a team-based culture that rewards store results and growth. This role offers opportunity and recognition within T-Mobile.