Senior Mobile Experience Specialist — In-Store Leader

T-Mobile; Lone Tree (CO); On-site; USD 64,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Tuition assistance

Backup care

Commuter benefits

Mobile discounts

Internet discounts

Job summary

T-Mobile is seeking a Sr Mobile Expert in our Experience stores in the United States. You will use new systems and tools to resolve customer needs from research to resolution, applying retail expertise to deliver best-in-class service.

You will collaborate with peers in Customer Service and Engineering to create end-to-end solutions and receive curated training designed to help you grow within a team-based culture that rewards sales and service excellence.

Qualifications

• High School Diploma/GED required.
• Retail experience preferred (12+ mos).
• Care: Elite Expert, Account Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Sr Mobile Expert in our Experience stores in the United States. You will use new systems and tools to resolve customer needs from research to resolution, applying retail expertise to deliver best-in-class service.

You will collaborate with peers in Customer Service and Engineering to create end-to-end solutions and receive curated training designed to help you grow within a team-based culture that rewards sales and service excellence.