Senior Mobile Expert - Elite Wireless Sales

T-Mobile; Fort Collins (CO); On-site; USD 60,000 - 72,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Disability insurance

Life insurance

Mobile service discounts

Job summary

T-Mobile is hiring a Sr Mobile Expert at our Fort Collins store. You will sell products, resolve customer issues in one interaction, and use in-store and digital tools to deliver best-in-class service.

The role requires a High School Diploma and retail experience; you'll receive curated training and become a subject-matter expert, with opportunities to grow in a collaborative, team-based environment and access to comprehensive benefits.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Customer Service

Sales

Teamwork

Multitasking

Troubleshooting

Product Knowledge

Critical Thinking

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Sr Mobile Expert at our Fort Collins store. You will sell products, resolve customer issues in one interaction, and use in-store and digital tools to deliver best-in-class service.

The role requires a High School Diploma and retail experience; you'll receive curated training and become a subject-matter expert, with opportunities to grow in a collaborative, team-based environment and access to comprehensive benefits.