Senior Mobile Expert - Elite Training & Stock Options

T-Mobile; Washington (District of Columbia); On-site; USD 34,000 - 48,000; Part time

Benefits offered by this job

Childcare Tuition reimbursement

Pet insurance

Paid parental leave

Employee stock purchase plan

AD and D insurance

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Senior Mobile Expert to join our Federal Way, WA store. You will deliver best-in-class customer service, applying retail expertise and new tools to resolve needs in a single interaction.

You will participate in ongoing training and grow within a team that values performance and development, supported by our Total Rewards package including base pay, stock plans, and comprehensive benefits.

Qualifications

• High School Diploma/GED (Required).
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred).
• Care: Elite Expert, Account Care (Preferred).
• Care: Elite Expert, Technical Care (Preferred).

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile USA, Inc. is seeking a Senior Mobile Expert to join our Federal Way, WA store. You will deliver best-in-class customer service, applying retail expertise and new tools to resolve needs in a single interaction.

You will participate in ongoing training and grow within a team that values performance and development, supported by our Total Rewards package including base pay, stock plans, and comprehensive benefits.