Senior Mobile Expert: Elite Customer Experience Pro

T-Mobile; Virginia (MN); On-site; USD 60,000 - 84,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Job summary

Sr Mobile Expert at T-Mobile leads with in-store retail expertise to deliver best-in-class customer service while leveraging new systems and tools for resolving customer needs from research to resolution. You will join a store team that collaborates across Customer Service and Engineering to ensure a seamless experience.

This role includes curated training to become a subject matter expert in all things T-Mobile, with ongoing development and strong emphasis on teamwork and performance.

Qualifications

• High School Diploma or GED is required.
• Retail: 12+ months in Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care and Technical Care preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

Sr Mobile Expert at T-Mobile leads with in-store retail expertise to deliver best-in-class customer service while leveraging new systems and tools for resolving customer needs from research to resolution. You will join a store team that collaborates across Customer Service and Engineering to ensure a seamless experience.

This role includes curated training to become a subject matter expert in all things T-Mobile, with ongoing development and strong emphasis on teamwork and performance.