Senior Mobile Expert: Elite Sales & Service Pro

T-Mobile; Oklahoma City (OK); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental & family leave

Tuition assistance

Company discounts

Job summary

T-Mobile is hiring for Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution and drive sales while providing top-tier service.

The role includes curated training and development in a team-based culture that rewards experience and store results, setting you up for success in delivering exceptional sales and service experiences.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Neighborhood Mobile Expert (12+ mos.)

Elite Expert, Account Care (Preferred)

Elite Expert, Technical Care (Preferred)

Job description

T-Mobile is hiring for Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems and tools to resolve customer needs from research to resolution and drive sales while providing top-tier service.

The role includes curated training and development in a team-based culture that rewards experience and store results, setting you up for success in delivering exceptional sales and service experiences.