Senior Mobile Expert - Stock Grants & Growth Path

T-Mobile; South Dakota; On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert for company-owned Experience stores to deliver best-in-class customer service while leveraging retail expertise. You will use new systems to resolve customer needs from research to resolution and contribute to a product roadmap built for these locations.

This role includes curated training, ongoing development, and a team-based culture that rewards results. You will drive sales and service excellence within a growth-focused environment.

Qualifications

• High School Diploma or GED required.
• Retail: 12+ mos. Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care preferred.
• Care: Elite Expert, Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert for company-owned Experience stores to deliver best-in-class customer service while leveraging retail expertise. You will use new systems to resolve customer needs from research to resolution and contribute to a product roadmap built for these locations.

This role includes curated training, ongoing development, and a team-based culture that rewards results. You will drive sales and service excellence within a growth-focused environment.