Senior Mobile Expert: Elevate Sales and Service Experience

T-MOBILE USA, Inc.; Springfield (MO); On-site; USD 60,000 - 72,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for its Experience stores in a high-volume retail environment. You will deliver best-in-class customer service while leveraging new systems and a product roadmap tailored for store locations.

You will train continuously, work with peers in Customer Service and Engineering, and help resolve customer pain points. A passion for people and a strong sales mindset are essential.

Qualifications

• Must have high school diploma or GED.
• Retail sales experience in a high-volume environment required.
• Strong customer service skills with ability to create a world-class shopping experience.

Responsibilities

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current and act as SME for T-Mobile.
• Leverage digital tools in interactions and onboarding.
• Collaborate to foster a culture of sales and service.

Skills

Customer Service

Retail Sales

Communication

Teamwork

Problem Solving

Training

Mathematics

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert for its Experience stores in a high-volume retail environment. You will deliver best-in-class customer service while leveraging new systems and a product roadmap tailored for store locations.

You will train continuously, work with peers in Customer Service and Engineering, and help resolve customer pain points. A passion for people and a strong sales mindset are essential.