Senior Mobile Expert: Elevate Customer Experience & Tech Solutions

T-Mobile; Meridian (ID); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Stock grants

Paid time off

Annual holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores. You will deliver best-in-class customer service, leverage retail expertise, and work with new systems and tools to solve customer needs from research to resolution.

You’ll join a team-focused culture that rewards sales and service excellence and opportunities for growth. The role emphasizes customer care, product knowledge, and teamwork, with a structured training curriculum designed to advance expertise and service

Qualifications

• High School Diploma or GED required.
• Retail: 12+ months Neighborhood Mobile Expert preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to stay current and become SME in T-Mobile products and services.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert for our company-owned Experience stores. You will deliver best-in-class customer service, leverage retail expertise, and work with new systems and tools to solve customer needs from research to resolution.

You’ll join a team-focused culture that rewards sales and service excellence and opportunities for growth. The role emphasizes customer care, product knowledge, and teamwork, with a structured training curriculum designed to advance expertise and service