Senior Mobile Expert: Elevate Customer Experience

T-Mobile; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid holidays

Healthcare benefits

Discounts

Job summary

T-Mobile is seeking a Sr Mobile Expert for our Experience stores in the United States. You will leverage retail and product knowledge to deliver best-in-class customer service, solving issues from research to resolution, and contribute to a dynamic team environment.

You will receive curated training, access to advanced tools, and opportunities to grow within a team-focused culture that rewards sales and service excellence.

Qualifications

• High School Diploma or GED required.
• 12+ months in retail/mobile experience preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Sell products and services based on customer needs.
• Resolve customer issues in one interaction using in-store systems and tools.
• Complete ongoing training to become SME for T-Mobile products and services.
• Leverage digital tools in customer interactions and onboarding.
• Collaborate with team to deliver best sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Sr Mobile Expert for our Experience stores in the United States. You will leverage retail and product knowledge to deliver best-in-class customer service, solving issues from research to resolution, and contribute to a dynamic team environment.

You will receive curated training, access to advanced tools, and opportunities to grow within a team-focused culture that rewards sales and service excellence.