Senior Mobile Expert — Customer Experience Leader

T-Mobile; Freehold (NJ); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Holidays

Flexible Spending Account

Job summary

T-Mobile is hiring Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems, tools, and a product roadmap designed for these locations to resolve customer needs from research to resolution.

The role emphasizes training, development, and collaboration with peers in Customer Service and Engineering to create a one-stop resolution experience and the strongest sales and service outcomes for customers’ lifetimes.

Qualifications

• High School Diploma or GED required.
• Retail experience 12+ months preferred.
• Care: Elite Expert, Account Care or Technical Care preferred.

Responsibilities

• Sell appropriate products, features and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and tools.
• Complete ongoing training to become SME for all things T-Mobile.

Skills

Communication

Customer Service

Sales

Multitasking

Product Knowledge

Teamwork

Troubleshooting

Education

High School Diploma/GED

Retail experience (12+ months)

Job description

T-Mobile is hiring Sr Mobile Expert to deliver best-in-class customer service in our company-owned Experience stores. You will use new systems, tools, and a product roadmap designed for these locations to resolve customer needs from research to resolution.

The role emphasizes training, development, and collaboration with peers in Customer Service and Engineering to create a one-stop resolution experience and the strongest sales and service outcomes for customers’ lifetimes.