Senior Mobile Experience Expert

T-MOBILE USA, Inc.; Florence (SC); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

Tuition assistance

Life insurance

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You’ll solve customer needs from research to resolution using new systems, with a product roadmap designed for these locations.

Expect curated training and ongoing development in a collaborative, high-energy team culture. The role emphasizes SME-level knowledge across products, services, and processes to ensure top-tier customer experiences and

Qualifications

• High School Diploma or GED is required.
• Retail experience with mobile devices is preferred.
• Strong communication, problem solving and customer focus.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become a SME and stay current on products.
• Leverages digital tools in interactions and onboarding.
• Collaborates with team to drive sales and service excellence.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert to deliver best-in-class customer service while applying retail expertise in company-owned Experience stores. You’ll solve customer needs from research to resolution using new systems, with a product roadmap designed for these locations.

Expect curated training and ongoing development in a collaborative, high-energy team culture. The role emphasizes SME-level knowledge across products, services, and processes to ensure top-tier customer experiences and