Senior Mobile Expert - Elite Customer Solutions

T-Mobile; Denver (CO); On-site; USD 89,544,000 - 103,320,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to drive best-in-class customer service in our Experience stores. You will resolve customer needs from research to resolution using in-store and digital tools, while serving as a SME across products and roadmaps.

You’ll collaborate with teams to deliver exceptional sales and service experiences in a dynamic, store-based setting. The role emphasizes ongoing training, strong communication, and multitasking capabilities, with a focus on customer

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail: 12+ mos. Neighborhood Mobile Expert

Care: Elite Expert, Account Care

Care: Elite Expert, Technical Care

Job description

T-Mobile USA, Inc. is seeking a Sr Mobile Expert to drive best-in-class customer service in our Experience stores. You will resolve customer needs from research to resolution using in-store and digital tools, while serving as a SME across products and roadmaps.

You’ll collaborate with teams to deliver exceptional sales and service experiences in a dynamic, store-based setting. The role emphasizes ongoing training, strong communication, and multitasking capabilities, with a focus on customer