Senior Mission Engineering Lead – Field Deployment

Axon; Columbia (SC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary & 401k

Discretionary PTO

Parental leave

Fitness programs

Wellness support

Snacks in office

Job summary

Axon seeks a senior leader to head a field team of Mission Engineers, deploying Axon technology inside agencies across the Southeast region. You’ll coach teammates, collaborate with Sales, Product, and Engineering, and ensure adoption, technical health, and value delivery in real-world public safety environments.

You’ll mentor Technical Account Managers and Mission Engineers, champion CJIS compliance, and drive customer outcomes.

Qualifications

• Typically 7+ years in customer-facing technical delivery (technical account management, solutions, implementation, systems integration, professional services, or comparable) with 3+ years leading individual contributors.
• A coaching and mentoring record you are proud of: people who grew, shipped more, or raised the standard because of how you developed them.
• Technical range across hardware, software, cloud, networking, and integrations. You are comfortable evaluating technical work, asking good questions, and talking with agency IT.
• Your own examples of solving problems with technology — something you built, automated, integrated, or designed that other people used.
• Confidence with command staff and senior stakeholders: you can simplify for an executive audience and go deep with a technical admin.
• Experience owning outcomes across a portfolio: multiple accounts, mixed engagement models, and a simple operating cadence (1:1s, reviews, dashboards, escalation paths) that keeps a field team connected.
• Comfort when priorities shift. You create clarity, keep the standard visible, and help the team keep moving.
• Ability to obtain and maintain CJIS compliance and to model thoughtful security judgment.

Responsibilities

• Be accountable for deployment health, adoption, technical stabilization, time-to-value, escalation trends, and solutions that hold up in day-to-day agency operations.
• Show up as a steady senior partner for command staff, agency IT, and Axon leaders when a situation needs leadership at the table.
• Work alongside Sales, Product, Engineering, Support, PSO, and Customer Success. Bring the customer’s reality inside Axon, and keep your team focused on what they can move.
• Share structured field insight with Product and Engineering: where work is getting stuck, what is driving adoption, and where the platform can do more.
• Stay close to the technology: fluency across SaaS, cloud, hardware, networking, integrations, and Axon’s platforms to coach well.
• Help people think through when to configure existing tools, when to build, and how to validate what users see, while designing for CJIS, evidence integrity, privacy, and approved tooling.
• Treat AI as a practical tool the team uses to move faster — with a habit of checking the work before it reaches an agency.
• Coach, mentor, and develop the team: 1:1s, feedback, growth plans, and cross-team collaboration.
• Set clear expectations for customer ownership, technical execution, and onsite presence (typically three to four days a week in agency environments).
• Build playbooks, delivery rhythms, and reusable patterns so newer teammates can learn from it.

Skills

Customer-facing delivery

Coaching & mentoring

Technical leadership

CJIS compliance

Executive communication

Portfolio governance

Adaptability

Problem solving with tech

Tools

SQL

Power BI

AI tooling

Job description

Axon seeks a senior leader to head a field team of Mission Engineers, deploying Axon technology inside agencies across the Southeast region. You’ll coach teammates, collaborate with Sales, Product, and Engineering, and ensure adoption, technical health, and value delivery in real-world public safety environments.

You’ll mentor Technical Account Managers and Mission Engineers, champion CJIS compliance, and drive customer outcomes.