Senior Mining Customer Relationship Lead

Caterpillar Brazil; Tucson (AZ); Hybrid; USD 159,000 - 239,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Caterpillar Inc. is seeking a Customer Relationship Manager for mining accounts in Tucson, AZ. You will lead executive engagements, accelerate customer success, and align Caterpillar capabilities with strategic needs across regions and dealers.

The role requires travel up to 50%, operates onsite five days a week, and offers a comprehensive benefits package. You will partner with senior leaders to drive long-term value and global growth opportunities.

Qualifications

• Executive-level communication and interpersonal skills across senior stakeholders.
• Experience managing strategic customer relationships and account plans.
• Knowledge of mining operations, technologies, or related industries.
• Strong negotiation and influencing abilities to achieve win-win outcomes.

Responsibilities

• Develop and strengthen executive relationships with mining customers.
• Design and execute a comprehensive customer relationship strategy.
• Lead global customer programs, incentives, and governance.
• Coordinate cross-functional and dealer engagement to drive growth.
• Monitor customer satisfaction and business performance to ensure outcomes.

Skills

Executive communication

Relationship mgmt

Accounting management

Negotiation

Value selling

Mining knowledge

Cross-functional collaboration

Travel readiness

Job description

Caterpillar Inc. is seeking a Customer Relationship Manager for mining accounts in Tucson, AZ. You will lead executive engagements, accelerate customer success, and align Caterpillar capabilities with strategic needs across regions and dealers.

The role requires travel up to 50%, operates onsite five days a week, and offers a comprehensive benefits package. You will partner with senior leaders to drive long-term value and global growth opportunities.