Customer Relationship Manager - Mining

Caterpillar Financial Services Corporation; Tucson (AZ); On-site; USD 159,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and retirement plans

Paid time off

Job summary

Caterpillar Inc. in Tucson, AZ is seeking a Customer Relationship Manager to lead senior mining customer relationships across Canada, acting as trusted advisor and aligning Caterpillar capabilities with customer objectives.

You will coordinate cross-functional support, design a relationship strategy, advocate for customers, and drive long-term value through executive engagement, program governance, and growth opportunities.

Qualifications

• Executive-level communication and interpersonal skills with ability to influence across all levels.
• Knowledge of mining operations or related industries; experience in sales or customer-facing roles preferred.
• Experience managing strategic relationships and account plans, coordinating resources and stakeholders.

Responsibilities

• Develop and strengthen executive relationships with senior stakeholders across the customer organization.
• Develop and execute a comprehensive customer relationship strategy with clear priorities and engagement plans.
• Champion customer relationship management across the enterprise to ensure alignment and value.
• Serve as the executive liaison, providing insights into Caterpillar’s long-term vision and capabilities.
• Lead global customer programs and incentives with governance and compliance.
• Enable regional and dealer growth through cross-functional collaboration and strategic guidance.
• Drive opportunities for growth, monitor satisfaction, and strengthen customer loyalty.

Skills

Executive communication

Industry knowledge

Account management

Customer focus

Decision making

Negotiation

Relationship management

Value selling

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Customer Relationship Manager, you will serve as Caterpillar’s senior relationship lead for key mining customers across Canada, acting as a trusted advisor to executive and site leaders. You will champion customer needs, build strategic partnerships, and coordinate cross-functional support to drive customer success and long-term value. Success in this role requires strong executive presence, customer advocacy, and the ability to align Caterpillar’s capabilities with customer business objectives.

What You Will Do

Develop and Strengthen Executive Relationships

• Build and maintain strong relationships with senior stakeholders across executive leadership, procurement, supply chain, sustainability, and operations organizations.
• Serve as a trusted partner, fostering long-term engagement that supports customer success and mutual business objectives.
• Establish credibility with key decision-makers and influencers across the customer’s organization.

Develop and Execute a Customer Relationship Strategy

• Design and implement a comprehensive customer relationship strategy that includes a clear vision, strategic priorities, engagement plans, key initiatives, and stakeholder mapping.
• Leverage customer insights to identify opportunities, mitigate risks, and enhance the overall customer experience.
• Ensure alignment between customer priorities and Caterpillar’s business objectives and growth strategy.

Champion Customer Relationship Management

• Advocate for the customer relationship strategy across the enterprise, driving alignment, consistency, and accountability.
• Promote a customer-centric approach that enhances collaboration, continuous improvement, and long-term value creation.
• Share customer feedback and market insights to influence business decisions and strategic planning.

Serve as the Executive Customer Liaison

• Act as the primary point of contact for executive engagement, facilitating access to Caterpillar leadership and strategic resources.
• Provide customers with insights into Caterpillar’s long-term vision, capabilities, and strategic direction.
• Foster transparent communication and strengthen executive-to-executive relationships.

Lead Global Customer Programs and Incentives

• Manage global customer incentive and recognition programs, ensuring consistency, fairness, and alignment with business objectives.
• Oversee program governance, communications, and compliance with company policies and guidelines.
• Evaluate program effectiveness and recommend enhancements to maximize customer value and engagement.

Enable Regional and Dealer Growth Opportunities

• Coordinate cross‑functional and global engagement to support customer opportunities across regions and dealer networks.
• Facilitate alignment among Caterpillar teams and dealers to ensure a unified customer approach.
• Provide strategic guidance and a global perspective to help identify, prioritize, and advance growth opportunities.

Driving Business Growth and Customer Outcomes

• Identify opportunities to expand customer value, increase engagement, and support profitable growth.
• Monitor customer satisfaction, business performance, and strategic objectives to ensure successful outcomes.
• Lead initiatives that strengthen customer loyalty, improve business results, and reinforce Caterpillar’s position as a trusted strategic partner.

What skills you will have:

Effective Communication:

Exceptional executive‑level communication and interpersonal skills, with the ability to influence stakeholders, build alignment, and drive collaboration across all levels of the organization. Spanish and/or Portuguese proficiency is a plus.

Industry Knowledge:

Demonstrated knowledge of mining operations, mining technologies, or related industries. Experience in sales, engineering, customer‑facing, or commercial roles within the mining sector is preferred.

Account Management:

Experience managing strategic customer relationships and account plans, with the ability to coordinate resources, align stakeholders, and deliver consistent value and support to customers.

Customer Focus:

Strong understanding of customer‑centric principles and practices, with the ability to anticipate customer needs, build trust, and develop tailored solutions that create value and drive customer satisfaction.

Decision Making and Critical Thinking:

Proven ability to analyze complex situations, evaluate available information, identify risks and opportunities, and make sound business decisions that support customer and organizational objectives.

Negotiation:

Strong negotiation and influencing skills, with the ability to achieve mutually beneficial outcomes while fostering collaborative relationships with customers, dealers, and internal stakeholders.

Relationship Management:

Demonstrated ability to establish, develop, and maintain trusted relationships with customers, business partners, dealers, and cross‑functional teams to drive long‑term success and customer loyalty.

Value Selling:

Knowledge of value‑based selling principles and practices, with the ability to articulate Caterpillar’s value proposition, differentiate products and services, and align solutions with customer business objectives.

Additional Information

This position is based in Tucson, AZ, and requires full‑time on‑site attendance.

Domestic relocation assistance is not available for this role.

This position requires up to 50% travel. Travel will include direct engagement with mining customers at corporate headquarters, mine sites, and other key operational locations around the world. You will also have opportunities to accompany customers on visits to Caterpillar facilities globally, including corporate offices, demonstration and training centers, manufacturing facilities, and proving grounds.

Sponsorship for employment authorization is not available for this position.

Summary Pay Range:

$159,120.00 - $238,680.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part‑time employees

This position requires working onsite five days a week.Visa Sponsorship is not available for this position.

Posting Dates:

September 17, 2026 - September 27, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.