Mining Training Consultant | Customer-Centric Learning

Caterpillar Inc.; Tucson (AZ); On-site; USD 113,000 - 169,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Health Savings Account

Flexible Spending Accounts

Career development

Incentive bonus

Job summary

Caterpillar Inc. is seeking a Training Lead to develop and deliver training programs for customer service and mining operations. You will maintain materials, evaluate new tools, and consult with business units and dealers to tailor learning solutions.

In this on-site Tucson role, travel up to 50% may be required and relocation is not offered. The position emphasizes building strong customer relationships, guiding teams toward customer-focused service, and driving continuous improvement in

Qualifications

• Consulting knowledge of training processes and ability to guide clients
• Customer-centric approach aligning training with needs and satisfaction
• Service excellence through training and delivery
• Analytical decision making and critical thinking
• Clear verbal and written communication of concepts
• Structured problem solving for operational challenges
• Strong relationship building with cross-functional teams

Responsibilities

• Develop and Deliver Training: Create and facilitate engaging training modules, courses, and programs that align with customer service processes and mining operational needs.
• Maintain Training Materials: Ensure all training content is current, accurate, and compliant with organizational policies and procedures.
• Evaluate Training Tools: Analyze new training methods, tools, and content to assess their relevance and potential application in future programs.
• Consult on Training Needs: Partner with business units and dealers to assess training requirements and recommend tailored learning solutions.
• Support Quality Initiatives: Participate in quality assessment and continuous improvement processes for training programs.
• Build Customer Relationships: Foster strong relationships through consistent communication, delivery of commitments, and responsiveness to feedback.
• Promote Customer‑Focused Environments: Guide teams in creating service experiences that prioritize customer needs and satisfaction.
• Anticipate and Exceed Expectations: Proactively identify customer needs and deliver training solutions that exceed expectations.
• Monitor Satisfaction: Measure customer satisfaction and implement improvements based on insights and feedback.

Skills

Consulting

Customer Focus

Service Excellence

Decision Making

Effective Communications

Problem Solving

Relationship Management

Job description

Caterpillar Inc. is seeking a Training Lead to develop and deliver training programs for customer service and mining operations. You will maintain materials, evaluate new tools, and consult with business units and dealers to tailor learning solutions.

In this on-site Tucson role, travel up to 50% may be required and relocation is not offered. The position emphasizes building strong customer relationships, guiding teams toward customer-focused service, and driving continuous improvement in